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Dear community.

 

I'm opening this thread to have the following checked.

 

I want to use the conversations ids as protocols ids, and I want to pass this id automatically whenever the end-user opens a new chat with my team.

 

I have set a custom bot (from new conversations) and I tried to find the conversation id on the following list:

 

image 

But I wasn't able to find this option.

 

Could someone give me a workaround for this? Whenever my end-user opens a new conversation, I need to pass this id automatically

 

Your help is much appreciated.

 

Thank you very much!

Kind regards,

Rodrigo.

Hey @rodrigo m12​ ! It is not possible to add the conversation id as an attribute in the bot path. Can you elaborate a bit more on your use case? Is there any specific reason as to why you would want to insert the conversation id?

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