How can I pass the conversation id automatically to the end users?

Question

Dear community. I'm opening this thread to have the following checked. I want to use the conversations ids as protocols ids, and I want to pass this id automatically whenever the end-user opens a new chat with my team. I have set a custom bot (from new conversations) and I tried to find the conversation id on the following list:  But I wasn't able to find this option. Could someone give me a workaround for this? Whenever my end-user opens a new conversation, I need to pass this id automatically Your help is much appreciated. Thank you very much!Kind regards,Rodrigo.

Aparna · Accepted Answer

Hey @rodrigo m12​! It is not possible to add the conversation id as an attribute in the bot path.  Can you elaborate a bit more on your use case? Is there any specific reason as to why you would want to insert the conversation id?

Karl · Answer

From my side, as the Conversation ID is unique to the convo, and using it (by pasting the ID into the URL), I can directly locate the convo belonging to the ID. This makes the Conversation ID a very useful ID to provide to clients, who can then reference it when talking about a past conversation.

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