So a few minutes is too short, an hour is too long, and dynamic could set false expectations. Is there a way to set it so it always says (preferably only during office hours) "We’ll reply as soon as we can"

Hi there,This currently isn't an option. If you choose dynamic reply time and have had less than 5 conversations in the last week, it will display "we'll reply as soon as we can".This article also provides information about the topic quite well:https://www.intercom.com/help/en/articles/732436-let-your-users-know-when-to-expect-a-response/p>This would definitely be one for @Product Wishlist.

How to set reply time as "We’ll reply as soon as we can"

How to set reply time as "We’ll reply as soon as we can" | Community

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