The list has username, and amount listed. Can a process be used where by name of user to message, and the message to send be picked up from an excel sheet / google sheet?
Page 1 / 1
Hey @support 5 Racheal from the support engineer team here👋Ā
Ā
If I'm understanding correctly, you are looking to have your workspace pull user data as well as message content from your Excel or Google Sheet, have I got that right? If so, as far as importing message content using the create a message endpoint of our API is going to be your best option there! You can import your users from the following sources:Ā
Ā
If you are hoping to automatically import user data you would be able to use ourĀ REST APIĀ and/or our webhooks to write a script or app to do this, however, it would require some dev resources on your end. Before getting started I would suggest reviewing ourĀ developer documentationĀ to see the available endpoints as you explore whatās possible.
Ā
If you donāt happen to have a developer on hand you could also look into using a 3rd party automation tool, such as likeĀ Zapier, instead. It looks like they have a Google Sheets <> Intercom connection:
Ā
Ā
Reply
Join the Intercom Community š
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.