In app chat installation- identity verification

Question

Hello, I’m trying to install the in app chat to my SaaS product. We send both email and user id, but the user id is the only thing intercom is taking. Here’s the initiation code:window.Intercom?.('boot', { api_base: 'https://api-iam.intercom.io', app_id: 'lv2etfg0', name: email, email, user_id: userId user_hash: intercomIdentityVerification?.userIdHash }); Ideally I would like to get also the email address, since just the user id doesn’t help me recognize who is the user. Please assist!

Mor Cohen · Accepted Answer

Thanks for your answer.At the end the issue was that I didn’t allow customers to edit the field of “email” and this is why it didn’t work.I changed it and now it gets the email properly.Thanks!

Jacques Reynolds · Answer

Hey ​@Mor Cohen👋 Jacques here from Intercom Support. I hope all is well today!You aren’t passing the email property correctly. You’d need to pass this data as key value pairs. Change your code to below:window.Intercom?.('boot', { api_base: 'https://api-iam.intercom.io', app_id: 'lv2etfg0', name: name, email: email, user_id: userId, user_hash: intercomIdentityVerification?.userIdHash });You can pass the email value alongside the email key and it should get picked up!Hope this helps :)

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