Hi there, for some time we’ve had an issue when a user tries to upload (via the attachment button) or paste an image into the chat, it instantly shows a “Couldn’t send” error, as shown below. I’d appreciate any help in resolving this issue.
Best answer by Jennifer K
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Hey
Larissa here from Intercom Support.
We would need more details in order to investigate the issue.
- Is this happening only with one user?
- What is the website URL the Messenger is installed on?
Also, could you please ask the user to disable any browser extension as this can cause some funky behaviour and see if works?
Hope to hear from you soon!
Hi Larissa,
Let me know if I can provide anything else.
Hi
Jennifer here from Customer Support
This needs more of a private investigation so I’ve escalated this conversation to our Support team.
They’ll come back to you as soon as they are available.
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