Is it possible to add a Product Tour/Tooltip when Intercom Messenger is installed on the iframe level?

Question

We’re trying to add Intercom functionality on a website that holds all the functionality inside an iframe. We’ve installed the Intercom Messenger on the same iframe level, but when trying to add a Product Tour or a Tooltip we get the following error: “Sorry, we can't load the tools to build Product Tours on your website. Please make sure the Intercom Messenger is installed on the URL you have chosen to build your tour.” As the URL we’re using a src attribute for the iframe.Please advice if this approach is supported and what URL should we pass in this case when designing a Product Tour/Tooltip functionality.

Racheal · Accepted Answer

Hey @Taras TarasiukRacheal from the support engineer team here👋We do typically see issues when other users have implemented Intercom inIframes- to be totally honest this is something that we officially don't recommend and are unable to support as installing Intercom in it's ownIframe, or in anIframein general, can definitely affect the functionality of Intercom's features. For example, we notice thatproducttoursare not able to point to elements that are withinIframes. If it's possible, we do recommend installing the JavaScript directly onto your site outside of theIframe.

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded