Hey @user1544​ 👋 Paul here from Intercom Support!

There is no way currently to limit the number of conversations per month that a company can have on Intercom currently but I'd be happy to flag this as a feature request with the product team!

Would you mind please shedding a bit more light on why this would be helpful for your team in particular? Any further info I can pass along to the product team would be helpful for the request 🙂

Of course!!

As a strategy to create different customer service levels, we are considering limit the number of conversations per month per company inside the basic plan... But still studying alternatives.

Thank you a lot!! :)