Is it possible to prevent page view tracking for certain pages / installations?

Question

I have two different places my app takes effect: Main web and Chrome Extension I want page view tracking in the main web app. But, I don't want page view tracking in the chrome extension installation. This is because it's implemented as an IFrame, so the page is always the same and provides no value. The chrome extension activity is tracked by custom events, so I am still covered there.

Joseph S. · Accepted Answer

Hi @steve b13​,As far as I know, Yes, you can do it!You can do it through using the Intercom JS API to disable the automatic page view tracking for the Chrome Extension installation, and only enable it for the main web app. You can write a JS code snippet for this and place it in the JS file that is hosted on the Extension installation and the isChromeExtension.Perhaps this can help as a starting point: https://www.intercom.com/help/en/articles/175-set-up-event-tracking-in-intercom/p>I hope this helps you the slightest.

Steve B13 · Answer

Oh excellent! Do you know the particular API key? I read through but didn't see anything mentioning this.

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded