I have a trouble when using addUnreadConversationCountListener in Android platform. It is not returning the same value inside Intercom home screen.
I have created a new chat conversation automation workflow, then i back to previous screen ā a unread message coming but the number of unread conversation is not increasing.
Best answer by Eden
Hey
To confirm, are these new unread notifications not occurring for new messages within the same conversation? Or for a new conversation? To clarify why Iām asking, that method will count the number of unread conversations, not the number of unread replies within a single conversation.
If they are different conversations, this may require a bit more investigation and I can escalate this into a conversation with our Support team to investigate further.
Hey
To confirm, are these new unread notifications not occurring for new messages within the same conversation? Or for a new conversation? To clarify why Iām asking, that method will count the number of unread conversations, not the number of unread replies within a single conversation.
If they are different conversations, this may require a bit more investigation and I can escalate this into a conversation with our Support team to investigate further.
+3Hi
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