TypeError: Cannot read properties of undefined (reading 'readAt')

Question

We’re encountering a TypeError in the Intercom script at https://js.intercomcdn.com, specifically:TypeError: Cannot read properties of undefined (reading 'readAt') This issue affects some users intermittently. Can you please investigate or advise on a fix?

Jacques Reynolds · Accepted Answer

Hey there 👋 Jacques here from Support Engineering.To address the issueof TypeError: Cannot read properties of undefined, you can implement theIntercom('update')JavaScript method to your website.This method can help minimize the occurrence of such errors by ensuring that the Intercom script is up-to-date with the latest user information and interactions on your site which can prevent conflicts such as these from coming up.If the issue persists and requires further investigation, can you reach out toour Support Team? Thanks🙏

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