We’re encountering a TypeError in the Intercom script at https://js.intercomcdn.com, specifically:
TypeError: Cannot read properties of undefined (reading 'readAt')
This issue affects some users intermittently. Can you please investigate or advise on a fix?
+2
Hey there 👋 Jacques here from Support Engineering.
To address the issue of TypeError: Cannot read properties of undefined, you can implement the Intercom('update') JavaScript method to your website.
This method can help minimize the occurrence of such errors by ensuring that the Intercom script is up-to-date with the latest user information and interactions on your site which can prevent conflicts such as these from coming up.
If the issue persists and requires further investigation, can you reach out to our Support Team? Thanks 🙏
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