Messenger not closing! Our customers cannot close the messenger when they open it. It happens sometimes not always. We have reproduced the issue only 1 time. Did you face this issue? What can be the reason?
+5- Customer Support Engineer
- 512 replies
Hey @user2546 Racheal from the support engineer team here👋
It looks like you have been working with my teammate Raam on this, but for future viewers:
Our team found from the video provided it looked like the messenger might be installed more than once, which might be why the end user is having trouble closing the messenger.
Reply
Most helpful members this week
Your Privacy ChoicesJoin the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.