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Hey

I am running Intercom SDK version 9.2.0 on my project and I am not receiving push notifications for new messages when my app is killed or in background. I enabled push notification from intercom settings and added my server API key from Firebase and I have my google-services.json file in the same directory as app level.

Also, I checked my app permissions in the device settings and tries to run the app on several devices.

Nothing seems to work, is there something I'm missing?

Thanks.

Hi @ziv n​ ,

 

Best way to get this fixed is to contact Intercom engineering team through the messenger.

 

I hope this will be helpful.

Hi @ziv n​ 😊

 

It sounds like you've set up everything to allow the Push notification to send, so it's best if our Support Engineers investigate this for you.

Just contact us via the Messenger here, and we'll get this sorted! 👍

Intercom Android notifications when the app is in the background not working. The app just got hanged.

Earlier we were using the Android Intercom SDK version 8.2.+ and the notifications were working fine. But now we have updated the SDK to 10.0.0 and the background notifications are not working.

 

Hi I found the solution for it

 

there documentation here https://developers.intercom.com/installing-intercom/docs/android-fcm-push-notificationsis incomplete, they forgot to mention that on android you need to create a channel with the id "intercom_chat_replies_channel" https://developer.android.com/training/notify-user/channels#CreateChannel/p>

 

I hope that helps the people with the same issue

 

Regards,

Flo

How did you solve this? I have the exact same error, but using React Native

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