Android SDK ANR on initialize

Question

Hi, we’re running into an issue with ANRs on our application stemming from the initialize call on the Intercom SDK.We are currently using 15.1.4 of the Android SDK with the following code used for initialization:Intercom.initialize(    application,    apiKey,    appId)The following is the stacktrace we’re seeing in Firebase for a number of our users: io.intercom.android.sdk.Injector.getMetricTracker (Injector.java:255)io.intercom.android.sdk.Injector.getOverlayPresenter (Injector.java:279)io.intercom.android.sdk.Injector.getResetManager (Injector.java:333)io.intercom.android.sdk.Injector.getLifecycleTracker (Injector.java:311)io.intercom.android.sdk.Injector.initWithAppCredentials (Injector.java:135)io.intercom.android.sdk.Intercom$Companion.create (Intercom.kt:1092)io.intercom.android.sdk.Intercom$Companion.initialize (Intercom.kt:1005)com.<redacted>.android.util.IntercomUtil.initialize (IntercomUtil.kt:38)  When looking at the releases, we’re currently 2 patch versions behind but the release notes don’t indicate that the ANR has been resolved so I wanted to understand if this issue has been resolved or if it hasn’t been, if there is an ETA for when it would be resolved?

Cam G. · Accepted Answer

Hi @Engineering! Cam from the Support Engineering team here.I can see you’ve started a chat with us over in Messenger and sent through some additional details on this issue - I’ve picked up the conversation and will get back to youon this there if thats ok?

Serhiy WiFiMap · Answer

@cameron.gumleyI have a similar problem.InntercomSDK version 15.1.0.Firebase Boom version 32.2.3Did you somehow manage to fix this?

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded