Bug when using React Native SDKs on old iOS devices (iPhone 5s, iPhone 6) | Community
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Bug when using React Native SDKs on old iOS devices (iPhone 5s, iPhone 6)

  • December 14, 2021
  • 3 replies
  • 11 views

Hello.

We want to report an issue with the ‘@Intercom/intercom-react-native’ for old ios devices (iPhone 5s, iPhone 6).

 

The transition effect is incomplete and it does influence the appearance of the header component in a chat.

As a pod dependence, we do use the ‘“Intercom”, ‘~> 10.3.5’' version.

Best answer by Racheal

Hey @user2154​ Racheal from support engineer team here 👋

 

This issue should be resolved by upgrading to our latest SDK. You can find those here:

iOS version 14.0.0

Android version 14.0.0

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3 replies

Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • December 15, 2021

Hi @user2154​, which version of iOS is being ran on the device in your screenshot?


  • Author
  • New Participant
  • 1 reply
  • December 16, 2021

It was tested on the following versions: 12.5.5, 12.5.1, 10.3.4


Racheal
Intercom Team
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  • Customer Support Engineer
  • 512 replies
  • Answer
  • November 15, 2022

Hey @user2154​ Racheal from support engineer team here 👋

 

This issue should be resolved by upgrading to our latest SDK. You can find those here:

iOS version 14.0.0

Android version 14.0.0


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