Skip to main content
Answered

Bug when using React Native SDKs on old iOS devices (iPhone 5s, iPhone 6)

  • December 14, 2021
  • 3 replies
  • 10 views

Hello.

We want to report an issue with the ‘@Intercom/intercom-react-native’ for old ios devices (iPhone 5s, iPhone 6).

 

The transition effect is incomplete and it does influence the appearance of the header component in a chat.

As a pod dependence, we do use the ‘“Intercom”, ‘~> 10.3.5’' version.

Best answer by Racheal

Hey @user2154​ Racheal from support engineer team here 👋

 

This issue should be resolved by upgrading to our latest SDK. You can find those here:

iOS version 14.0.0

Android version 14.0.0

View original
Did this topic help you find an answer to your question?

3 replies

Eric Fitz
Employee
Forum|alt.badge.img+5
  • Employee
  • 1630 replies
  • December 15, 2021

Hi @user2154​, which version of iOS is being ran on the device in your screenshot?


  • Author
  • New Participant
  • 1 reply
  • December 16, 2021

It was tested on the following versions: 12.5.5, 12.5.1, 10.3.4


Racheal
Intercom Team
Forum|alt.badge.img+5
  • Customer Support Engineer
  • 512 replies
  • Answer
  • November 15, 2022

Hey @user2154​ Racheal from support engineer team here 👋

 

This issue should be resolved by upgrading to our latest SDK. You can find those here:

iOS version 14.0.0

Android version 14.0.0


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings