Hello,
We are currently migrating our react-native app to Expo and we are facing some issues with Intercom push notifications.
We are using:
"@intercom/intercom-react-native": "8.1.0",
"expo": "52.0.28",
And in app.config.ts, this is our intercom setup:
'@intercom/intercom-react-native',{ appId: process.env.EXPO_PUBLIC_SECRETS_INTERCOM_APP_ID, androidApiKey: process.env.EXPO_PUBLIC_SECRETS_INTERCOM_ANDROID_API_KEY, iosApiKey: process.env.EXPO_PUBLIC_SECRETS_INTERCOM_IOS_API_KEY}
We have followed the rest of the setup mentioned on github.
It seems that the chat works when we open it from the app. The user can send and receive messages as expected.
The problem is that the push notifications don’t seem to work at all. We don’t receive any notification when the app is on the background or closed.
Could you please advice on what we can check?
Thank you,
Nikos