HI ​@msesma 

Have you updated the Intercom SDk to the latest version 17.0.3?

If not, can you update it and check if the issue persists?

Hi ​@mateusz.leszkiewicz 
Yes, we are testing it with compose BOM 2025.07.00 and Intercom SDK 17.0.3

​@msesma 
I see can you open up a conversaiton with us. I believe I’ve seen similar issue already submitted in our backlog.

Sure thing. How can I open the conversation ​@mateusz.leszkiewicz ? This is my first interaction with Intercom Support.

​@msesma You need to go to your Intercom workspace and open up a conversation in the Messenger there.

Hi. I've created the conversation and this is the solution your AI proposes:
 

Thank you for the screenshot - I can clearly see the issue you're experiencing. The Intercom message "Reply from TSE Support" is indeed appearing behind your navigation bar at the bottom of the screen, which is exactly the Android 15 edge-to-edge layout problem you described.

While you're correct that this should ideally be handled automatically by the SDK with proper inset detection, the current solution requires manual adjustment of the bottom padding to account for your navigation bar height.

Based on your screenshot, your navigation bar appears to be approximately 60-80dp in height. You'll need to set the bottom padding to a value that ensures the Intercom messages appear above this navigation area:

Intercom.client().setBottomPadding(bottomPadding)

Or using the alternative syntax:

Intercom.setBottomPadding(120)

For your specific case with the navigation bar shown in the screenshot, I'd recommend starting with a padding value of around 100-120dp and adjusting as needed to ensure the message appears fully above your navigation elements.

This manual padding approach is currently the documented method for handling cases where system UI elements interfere with the default Messenger positioning, particularly in Android 15's edge-to-edge implementation where automatic inset handling may not work as expected.

Fin • AI Agent • Just now

Was that helpful?

Fin • Just now

Is this accurate? The inset height will vary depending on the navigation bar style the user have configured. I can try to calculate it, but shouldnm't this part of the Intercom SDK itself?

Ask to be put through with human, we need to add your case to the existing bug report.