Skip to main content
Answered

Intercom Android has no update when new message comming.


  • New Participant
  • 4 replies

I'm developing android app using intercom (React native android). Currently I'm facing problem that's intercom doesn't update for new message comming. Only update when I open conversation from launcher or kill the app and open again. Please help

Best answer by Eric Fitz

Hey @minh​, that's expected behaviour. A new message will only be triggered when the app sends an update/event to Intercom, or if the outbound message has push notifications enabled. I'd suggest that you enable push on Intercom and send outbound messages with push notifications enabled 👍

View original
Did this topic help you find an answer to your question?

7 replies

  • Author
  • New Participant
  • 4 replies
  • April 23, 2021

Update: I'm checking logcat, everything is ok but this message:

"Intercom realtime: No realtime endpoints present so we can't connect"


  • Author
  • New Participant
  • 4 replies
  • April 23, 2021

Update2: while using "Intercom.setLogLevel(Intercom.LogLevel.VERBOSE);" I found that it cannot open socket . any one know this issues??

 

 

 D/Intercom realtime: notifying listeners that a connection failed to open


Eric Fitz
Employee
Forum|alt.badge.img+5
  • Employee
  • 1630 replies
  • Answer
  • April 26, 2021

Hey @minh​, that's expected behaviour. A new message will only be triggered when the app sends an update/event to Intercom, or if the outbound message has push notifications enabled. I'd suggest that you enable push on Intercom and send outbound messages with push notifications enabled 👍


  • Author
  • New Participant
  • 4 replies
  • April 27, 2021

Thank you very much Eric


  • Author
  • New Participant
  • 4 replies
  • April 27, 2021

Also, event for unread message doesn't get call for new message coming. Is that expected too ?


Eric Fitz
Employee
Forum|alt.badge.img+5
  • Employee
  • 1630 replies
  • May 4, 2021

Hey @minh​, apologies for the delay in my reply, I was waiting for clarification from our Support team and I also was out of office!

 

The simple answer is that I can't say for certain what is expected or unexpected behaviour if you're trying to integrate with React Native, as we don't officially support this. You'd likely need to reach out to the creator of whichever React repo/wrapper you're using with any questions.


Eric Fitz
Employee
Forum|alt.badge.img+5
  • Employee
  • 1630 replies
  • June 25, 2021

Hey @minh​, just as a heads up - Intercom now has an official React Native SDK! You can read more about this here.


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings