Intercom - Android SDK - Chat opens in another separate activity/task/app

Question

Chat opens in another separate activity/task/app, i.e. creates new application instance. That is, if you open recent applications on an android device, there are two apps (our and intercom chat). We’d like intercom chat to open inside the app without creating a second instance. Could you fix this please?

Jacob Cox · Accepted Answer

Hi@knapweed1,Looking at your screenshot, the item labeled “First instance” is not Intercom. You’ll want to look into where that is coming from. Only the item labeled “Second instance” is the Intercom Messenger. Or are you saying the “First instance” is your app and that Intercom is opening up outside of your app somehow?If that’s the case then it sounds like you haven’t properly installed the Android SDK in your app. I would recommend looking over our installation docs hereas well as our Github repo here. If, after looking over those docs it still seems like you’ve done everything correctly then you’ll want to reach out to our support team so you can dig into the specifics of your setup with them.

Siera · Answer

To fix the issue of intercom chat opening in a separate activity or task and creating a second instance of your app, you need to integate it using the Intercom SDK for Android. This will allow you to open the chat inside your app without creating a new application instance.

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