Skip to main content
Answered

Intercom screen freezing issue React Native


Open the modal of the intercom → swipe left and right → the app freezes as a result. Issue is only in IOS mobiles.

Best answer by Jacob Cox

Hi @Khikar1 !

This sounds like an issue that might be specific to your app, so it’s probably best if you chat directly with our Support team about it. They will need to know what version # of the react-native SDK you are using along with the specifics of the device(s) that are running into the issue. A video of the error in action and any error logs will also be helpful for them.

I’m opening up a an issue with the support team directly from this conversation. You should be hearing from them via email in the next few days!

View original
Did this topic help you find an answer to your question?

7 replies

Jacob Cox
Intercom Team
Forum|alt.badge.img+5
  • Sr. Technical Support Engineer
  • 441 replies
  • Answer
  • June 17, 2023

Hi @Khikar1 !

This sounds like an issue that might be specific to your app, so it’s probably best if you chat directly with our Support team about it. They will need to know what version # of the react-native SDK you are using along with the specifics of the device(s) that are running into the issue. A video of the error in action and any error logs will also be helpful for them.

I’m opening up a an issue with the support team directly from this conversation. You should be hearing from them via email in the next few days!


  • Author
  • New Participant
  • 1 reply
  • June 19, 2023

Hi @Jacob Cox .
Thanks a lot for your answer. I will wait an email from support team.


  • New Participant
  • 1 reply
  • October 20, 2023

This is happening to me as well. Was any solution reached that you can share here?


  • New Participant
  • 2 replies
  • January 25, 2024

Hello, I'm facing the same problem. I’m developing an app using flutter. We are using intercom_flutter 8.0.5 that is using uses Intercom iOS SDK Version 16.3.0, minimum iOS target version required is 13. Any updates regarding this bug @Jacob Cox ? 


Jacob Cox
Intercom Team
Forum|alt.badge.img+5
  • Sr. Technical Support Engineer
  • 441 replies
  • January 28, 2024

Hey there @Denis Oprisor !

This might be an iOS issue. Does the behavior explained here seem to match what you’re seeing?


  • New Participant
  • 2 replies
  • January 29, 2024
Jacob Cox wrote:

Hey there @Denis Oprisor !

This might be an iOS issue. Does the behavior explained here seem to match what you’re seeing?

Indeed it does. Thank you @Jacob Cox!


  • New Participant
  • 1 reply
  • September 2, 2024

Hello, I’m still facing this issue developing a native app with Xcode 15.4 and Intercom SDK version 17.2.1.

It seems this only happens when opening Intercom’s chat, when showing other screens with modal presentation, this is not reproducing.

The issue explained here relates to working with SwiftUI while in my situation there are not SwiftUI screens involved.
I also saw this bug on other production apps that use Intercom’s SDK.
@Jacob Cox Would appreciate your help with this 🙏


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings