Intercom SDK for Android, API 33 and NOTIFICATION permission

Question

For an Android app that targets API 33 and that includes FCM for push notifications, what is the advice on requesting the NOTIFICATION permission?My usecase: We have a tab in our app that when pressed, calls Intercom.client().present(). While the user is viewing the HelpCenter, the user could start a customer support chat. This is an ideal moment to request the NOTIFICATION permission. The user just sent a chat message and likely expects a notification when there is a reply.Is there a way for our app to know when the user sent a message so we can request the permission? Or does the intercom SDK request the notification permission on behalf of the app if needed?Versions:Intercom Android SDK v15.1.3	App targetSDK 33	Firebase BOM 30.0.0 (Firebase Messaging 23.0.4)

Racheal · Accepted Answer

Hey @Kiran RaoRacheal from the support engineer team here👋Have you had a chance to look through our Android SDKPush NotificationsDev Doc? The details provided in the SDKReadMeon Github are quite useful as well - it mentions (here) that "Apps targeting Android 13 should request a runtime permission to enable notifications. Add the following code to request permission."registerForActivityResult(ActivityResultContracts.RequestPermission()) {if (isGranted) {// Permission is granted. Continue the action or workflow in your// app.} else {// Explain to the user that the feature is unavailable because the// features requires a permission that the user has denied. At the// same time, respect the user's decision. Don't link to system// settings in an effort to convince the user to change their// decision. } }Let me know if this helps!

Kiran Rao · Answer

Does anyone have any idea about this? Intercom SDK does not seem to request the POST_NOTIFICATIONS permission. We would like to request it but only when it is really needed. How are other folks dealing with this?

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