Hello Intercom team,We are experiencing the following crash after updating to the latest Intercom SDK version 15.1.5.It happened on production on 3 users (for now), all of them on iOS 16 but on different devices.Are you aware of this crash / do you know where it can come from ?Thank you in advance,Have a good dayLogs coming from Firebase:1/2Crashed: com.apple.main-thread0 Intercom 0x2ab028 IntercomSDK_PINRemoteImageManagerSubclassOverridesSelector + 11445481 Intercom 0x2aae18 IntercomSDK_PINRemoteImageManagerSubclassOverridesSelector + 11440202 Intercom 0x2a9098 IntercomSDK_PINRemoteImageManagerSubclassOverridesSelector + 11364683 Intercom 0x2a9e14 IntercomSDK_PINRemoteImageManagerSubclassOverridesSelector + 11399204 CoreFoundation 0x37590 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 1485 CoreFoundation 0xdb828 ___CFXRegistrationPost_block_invoke + 886 CoreFoundation 0xbe8b8 _CFXRegistrationPost + 4407 CoreFoundation 0x4bafc _CFXNotificationPost + 7008 Foundation 0x5cd18 -[NSNotificationCenter postNotificationName:object:userInfo:] + 929 Intercom 0x1df810 IntercomSDK_PINRemoteImageManagerSubclassOverridesSelector + 31098810 Intercom 0x1dde50 IntercomSDK_PINRemoteImageManagerSubclassOverridesSelector + 30439611 Intercom 0x1f61c4 IntercomSDK_PINRemoteImageManagerSubclassOverridesSelector + 40358412 libdispatch.dylib 0x2320 _dispatch_call_block_and_release + 3213 libdispatch.dylib 0x3eac _dispatch_client_callout + 2014 libdispatch.dylib 0x126a4 _dispatch_main_queue_drain + 92815 libdispatch.dylib 0x122f4 _dispatch_main_queue_callback_4CF + 4416 CoreFoundation 0x98c28 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 1617 CoreFoundation 0x7a560 __CFRunLoopRun + 199218 CoreFoundation 0x7f3ec CFRunLoopRunSpecific + 61219 GraphicsServices 0x135c GSEventRunModal + 16420 UIKitCore 0x39cf58 -[UIApplication _run] + 88821 UIKitCore 0x39cbbc UIApplicationMain + 3402/2Crashed: com.apple.main-thread0 Intercom 0x2ab028 IntercomSDK_PINRemoteImageManagerSubclassOverridesSelector + 11445481 Intercom 0x2aae18 IntercomSDK_PINRemoteImageManagerSubclassOverridesSelector + 11440202 Intercom 0x2a9098 IntercomSDK_PINRemoteImageManagerSubclassOverridesSelector + 11364683 Intercom 0x2a9e14 IntercomSDK_PINRemoteImageManagerSubclassOverridesSelector + 11399204 CoreFoundation 0x37590 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 1485 CoreFoundation 0xdb828 ___CFXRegistrationPost_block_invoke + 886 CoreFoundation 0xbe8b8 _CFXRegistrationPost + 4407 CoreFoundation 0x4bafc _CFXNotificationPost + 7008 Foundation 0x5cd38 -[NSNotificationCenter postNotificationName:object:userInfo:] + 929 Intercom 0x1df810 IntercomSDK_PINRemoteImageManagerSubclassOverridesSelector + 31098810 Intercom 0x1dde50 IntercomSDK_PINRemoteImageManagerSubclassOverridesSelector + 30439611 Intercom 0x1f61c4 IntercomSDK_PINRemoteImageManagerSubclassOverridesSelector + 40358412 libdispatch.dylib 0x2320 _dispatch_call_block_and_release + 3213 libdispatch.dylib 0x3eac _dispatch_client_callout + 2014 libdispatch.dylib 0x126a4 _dispatch_main_queue_drain + 92815 libdispatch.dylib 0x122f4 _dispatch_main_queue_callback_4CF + 4416 CoreFoundation 0x98c28 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 1617 CoreFoundation 0x7a560 __CFRunLoopRun + 199218 CoreFoundation 0x7f3ec CFRunLoopRunSpecific + 61219 GraphicsServices 0x135c GSEventRunModal + 16420 UIKitCore 0x39d6e8 -[UIApplication _run] + 88821 UIKitCore 0x39d34c UIApplicationMain + 340

Hey @Moteifeh👋 Eden from the support engineer team here.This might take a bit of additional investigation, but I see that you are already speaking with ourCustomer Support team about this issue. The best way forward would be to continue troubleshooting with them there, as well as send any additional screen recordings or information that could help them in troubleshooting the issue.👍

Hi @Eden, is there any update on this? Having a huge impact on our app crash rate too.

iOS SDK crash since updating to 15.1.5

iOS SDK crash since updating to 15.1.5 | Community

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