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Answered

Message input field sometimes doesn't appear in chat on iOS


When opening the Intercom messenger to send messages, after tapping the initial prompt and being asked to type a question, sometimes the text input field for the message does not appear, and there is no way for the user to type.

 

We’ve had reports of this happening from users and have videos of it happening, but have not been able to replicate this behaviour on the simulator.

 

We’re encountering this issue on version 17.0.0

Best answer by Nava Support

@Oliver Stenning We were also encountering this issue, but it seems to be fixed in 17.1.2 

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3 replies

Jacob Cox
Intercom Team
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  • Sr. Technical Support Engineer
  • 441 replies
  • April 28, 2024

Hey there @Oliver Stenning !

Issues like this are best handled by writing into our Support Team. I’m going to send your message over to them and they will reach back out to you via the email address that you signed up with and get more details from you! Keep an eye on your spam inbox just to make sure you don’t miss their message!


  • New Participant
  • 4 replies
  • Answer
  • July 1, 2024

@Oliver Stenning We were also encountering this issue, but it seems to be fixed in 17.1.2 


aykut.aydin
Employee
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  • Customer Support Engineer
  • 104 replies
  • July 11, 2024

Hey @Nava Support 

 

Thanks for the message above!

 

@Oliver Stenning feel free to let us know here if you are still experiencing the same issue on 17.1.2.


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