Answered

not receiving notifications on iOS app for react-native.

  • 5 July 2023
  • 1 reply
  • 159 views
A

At the moment even after passing the token, we are unable to recieve push notifications sent via intercom into our iOS apps.

a confusing thing which i could not clarify on the docs was does intercom needs the apns token or fcm token for the ios app. since we use firebase am not sure what intercom requires as its not clear on the documentation.

 

the end result is we are not receiving any notifications, when a agent replies or chat is intitiated.

react-native sdk version :

"@intercom/intercom-react-native": "^5.1.1",

have successfully added the right apns key and bundleId to the settings.

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Best answer by Eden 12 July 2023, 22:58

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Eden
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Hey @Anup DebBarma 👋 Eden from the support engineer team here.

 

I see that you started a conversation with our support team, and someone troubleshooted with you in that conversation! To reiterate, you will need to use an APNS token for your iOS app and a FCM token for Android. Feel free to reach back out in that support conversation if more questions on this come up. 

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