React Native (Expo): Unable to Disable Push Notifications After Device Token Registration in Intercom SDK

We are using the Intercom React Native Plugin in our Expo project. We integrate Intercom using the @intercom/intercom-react-native plugin.

Below are our project dependency versions:

• "expo": "~54.0.20"

• "react-native": "0.81.5"

• "@intercom/intercom-react-native": "^9.6.1"

We are facing an issue where it is not possible to disable push notifications once a device push token has been registered.

The SDK provides the method:

Intercom.sendTokenToIntercom(token: string)

to register a device token. However:

• Even if we pass an invalid or random string to this method, the user continues to receive push notifications.

• There is no available SDK method to remove or unregister a previously registered push token.

We also verified this behavior using the Intercom REST API:

• Updating the contact via the PUT /contacts/{id} endpoint does not override the enabled_push_messaging field.

• Explicitly setting enabled_push_messaging to false or null has no effect.

Based on our testing, once a device token is registered with Intercom in a React Native (Expo) app, push notifications cannot be programmatically disabled using either the SDK or the REST API.

We would like clarification on the following:

1. Is there a supported way to unregister a device token?

2. Can push notifications be programmatically disabled for a specific user?

3. What is the recommended approach to fully opt a user out of push notifications after token registration?