Hello community,
I'm experiencing an issue when trying to update the phone field in the user profile using the React Native SDK from Intercom.
When I send the user data through the SDK method, all other fields are updated correctly, except for the phone field, which remains empty and is not saved.
I have reviewed the documentation and understand that the phone number must be in E.164 format, and I am sending it in the correct format. However, the field still does not update.
To rule out implementation errors, I tested the same update using the Intercom REST API, and in that case, the phone field is updated correctly using the exact same data.
However, when I attempt to update the phone field using the React Native SDK, the value is not saved at all.
Has anyone experienced this behavior or knows if I might be missing something?
Could this be a limitation or a bug in the SDK?
If I try to update the phone field using the React Native SDK with the provided method, it does not get updated.
const result = await Intercom.updateUser({
name: 'Joe Test',
phone: '+573000000004',
});
If I perform the same update directly through the REST API, the field is updated correctly.
curl https://api.intercom.io/contacts/... \
-X PUT \
-H "Authorization: Bearer <YOUR_ACCESS_TOKEN>" \
-H "Accept: application/json" \
-H "Content-Type: application/json" \
-H "Intercom-Version: 2.11" \
-d '{
"name": "Joe Test",
"phone": "+573000000002"
}'
