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Answered

Why have push notifications on Intercom's iOS app stopped working?


The notifications on Intercoms Conversations iOS app aren't sending anymore - however Android is working fine.

Best answer by Eric Fitz

Hey @user379​ 👋 this was due to a bug on our end which was resolved last night. Thank you very much for flagging this!

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8 replies

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  • Expert User
  • 1152 replies
  • October 13, 2020

Hello @user379​ , Can you be more specific? I don't understand :/ 

 

Did you mean that Push notification stopped working on your iOS app?


  • Author
  • New Participant
  • 1 reply
  • October 13, 2020

No, the push notifications on Intercom's Conversations iOS app weren't coming through to our sales team. This had been happening for a few days, however this morning they're working again.


Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • Answer
  • October 13, 2020

Hey @user379​ 👋 this was due to a bug on our end which was resolved last night. Thank you very much for flagging this!


Forum|alt.badge.img+1

They still seem to be delayed


  • New Participant
  • 1 reply
  • November 30, 2020

I don't see the option to manage notifications in the iOS app. Was that the bug @eric f11​?

 

@joshua d​ are you still having issues receiving mobile push?


Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • December 1, 2020

Hey @user657​, to clarify - this initial thread was about Intercom push notifications not sending on iOS.

 

Managing notifications is different - it's expect that, for now, you can't do this from our mobile app.


  • New Participant
  • 1 reply
  • December 30, 2020

We are also getting this issue, has this been resolved?

Settings for push notifications are gone both in the general iOS settings and inside the app.


Eric Fitz
Employee
Forum|alt.badge.img+5
  • Employee
  • 1630 replies
  • January 4, 2021

Hey @jose g​, have you contacted our Support team directly about this issue? It may be specific to your own configuration.


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