“We’re outperforming our wildest dreams.”
When ZayZoon, a Calgary-based fintech on a mission to save 10 million people $10 billion, set out to put AI at the heart of customer service – they aimed high.
With Fin, they’ve already gone beyond.
Hear Simon Millichip, SVP of Customer & Risk Operations at ZayZoon walk through how they've achieved:
→ An 80%+ self-service rate (well ahead of target)
→ $ millions saved in operational costs
→ 50,000 conversations handled per month
→ Automated document reviews & approvals via APIs
From instant access to funds at gas stations to streamlining risk operations, this is a real-world example of AI transforming customer experience at scale.