So I have a URL that ends in "/documents" and I set up my Tour and it works with the universal link (Use your tour everywhere), but not when someone first arrives at that URL.
Answered
Any hints and tips for Product Tour? I can't get my to show just for the first time in a URL.
+5Hey @pedro h , I don't fully get it but can you just try change "ends with" to "is" (please see the screenshot).
Hey @pedro h, something that has worked really well in Show your tour automatically is setting up two URL filters -
Current page url contains 'yourapp' and Current page url contains '/documents', as starts with/ends with does not have a high success rate.
+5- Employee
Hey Pedro, is your Tour targeted at the correct customer type? (i.e. users, leads etc.)
Another question - does your Tour show up on a page refresh?
Yeah, to a test user, attached. No, I refreshed couple of times, wait a day, try it with a new user, none.
+5@pedro h , In your case the best way to fix it ASAP to contact Intercom support via Messenger.
It's a difficult case and without knowing a website or platform URL - it's hard to find what's wrong.
I got lots of replies, but no fine resolution. Maybe I'm missing the basics but I found Intercom extremely hard to use.
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