Anyone else using banners to guide users through onboarding?

Question

Hi. I'm currently setting up an onboarding experience by using banners for each step. Building it with Series was super simple, but as with Product Tours, the real experience is clumsy and laggy. For example, banners are not updated after success events have been triggered, displaying banners is sometimes delayed and sometimes needs a refresh, which is much to ask from a single-page application. Has anyone else tried this approach before? Any ideas on how to make it more seamless?

Lisa B11 · Accepted Answer

Hey @user758​&#128075; Sorry to hear you are finding the process of onboarding your users with banners a bit clumsy. Would you mind sending us a message through the Messenger over at www.intercom.com along with a link to the Series you've built so we can take a look and maybe give you some pointers &#128522;

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded