Hi,I'm building my product's onboarding using series. I found that product tours doesn't work on mobile, so I want to show mobile users a post/chat instead of the tour. Is this a good practice? Is there a better way for matching mobile/desktop users than checking OS prop? Thanks

Would add an extra data point on the Post (it may already be there) to use Push rather than the default of whatever platform they land on first - there could be a chance they are on desktop and mobile so the post could send to the desktop experience.Otherwise looks good

Hello @user358, How about mobile carousels? They are made for on-board mobile users.More information can be found here: https://www.intercom.com/mobile-carouselshttps://www.intercom.com/help/en/articles/4164164-onboard-and-nurture-your-app-users-with-mobile-carousels

As long as product tours doesn't work on mobile, is this a good practice?

As long as product tours doesn't work on mobile, is this a good practice? | Community

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded