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Buttons aren't showing in my email template...

  • October 18, 2022
  • 1 reply
  • 120 views

I have set up an Outbound email - in a plain template, the buttons aren't showing and I don't know how to fix it.

Best answer by Shauna

Hey @shauna o12​ 👋🏼

 

It's expected behaviour for buttons to not appear when using the "plain" email template.

 

The plain template has no stylings so you see a non-styled email safe button (a link in a container), the other templates add styles to the button making them look more like buttons.

 

Plain TemplatePlain template 👆🏼

 

Personal TemplatePersonal Template 👆🏼

1 reply

Shauna
Intercom Team
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  • Intercom Team
  • Answer
  • October 18, 2022

Hey @shauna o12​ 👋🏼

 

It's expected behaviour for buttons to not appear when using the "plain" email template.

 

The plain template has no stylings so you see a non-styled email safe button (a link in a container), the other templates add styles to the button making them look more like buttons.

 

Plain TemplatePlain template 👆🏼

 

Personal TemplatePersonal Template 👆🏼