Can I export my Series data?

Question

Is it possible to export Series data to get a better understanding of what users are doing (or not doing)? I understand that Heap integrates with Intercom, so does the Series data export to Heap?

Aparna · Accepted Answer

@jamie m11​]I do not have an ETA as to when it would be possible to export data to Heap. The heap team will be able to give you some advice on this.With regard to data and best practices, I am sharing with you two more articles- 1. On how to measure the performance of the series https://www.intercom.com/help/en/articles/4425234-measure-how-well-your-series-performsand 2. best practices https://www.intercom.com/help/en/articles/4799207-series-best-practices-tips-examples.Hope these two articles are helpful.

Aparna · Answer

Hey @jamie m11​ ! You can export message data (as a CSV file) directly from Intercom and analyse how the series is performing. Here is anarticleon that. This would give you data about all messages within a given time frame. The other option is you can make a CSV export for each of the series separately.I am not too sure about Heap, because it is a third-party app built by Heap. So the best place to ask about this would be their support. You can reach them fromhere

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