Can I prioritise certain in-app messages to show first?

Question

Is there a way to prioritize posts so that if the user has not signed in for awhile the most recent post pop as the full message instead of being grouped as a snippet with the rest of the past posts they have not seen yet.

Sam · Accepted Answer

Hi Ken! I’m afraid there’s not priority system. Depending on the type of campaigns you’re sending, think about not sending the user loads of posts/chats when they return to your app - it may overwhelm them. I’d use the “Last seen” property on all my Outbound campaigns to ensure a user is still actively engaging, as having lots of messages when you come back to the app can be overwhelming and reduce engagement with your content in those messages.

Roy · Answer

Hello @ken w​, ​You can use Series to send orchestration messages.​ I​ hope this will be helpful.

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded