Can I send a message to multiple users at once?

Question

Is it possible to broadcast a message to all online users instead of messages one by one?

Sushana · Accepted Answer

@pedro b12, I use chats (Outbound) for one-on-one outreach and if it's a support conversation, the Inbox section. But emails and posts (and Banners) are mass communication channels for us. I've created a Segment of PROD users (added in a rule = last seen less than 365 days) that I use as an audience rule for messages. Sometimes, in addition to the Segment rule, I also include another audience rule based on an event or attribute to narrow down the target audience (e.g1. Last seen of is more than 30 days, e.g2. Company name is to target on that specific company users, etc.). You can create several segments that you might reuse for your messages under the 'Contacts'. Hope this helps.

Aparna · Answer

Hey @pedro b12​You can send a chat, post or  banner message to all active users. Here is a link to an article on how to create an outbound chat/post message and to banner messages.  These articles will give you an insight on when to use those messages.

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