Can we give our users access to a list of Product Tours?

Question

Hi all!We have a pretty complex product, and we wouldn't want to overwhelm the user by triggering too many product tours; instead, we would want to provide users with a list of product tours they can pick from and replay if needed. In our previous onboarding system, we did this by creating an announcement with a list of tours, and pinned that to the top of the system.  However, I'm struggling to find a way to do this in Intercom-- the Messenger has a "content showcase" feature, but this can't be used to open Intercom announcements, only external links. Does anyone have an idea how we could recreate a "list of product tours" that's easily accessible for users? Thanks!

Roy · Accepted Answer

Hello @vaida​&#128075;The feature is you are looking for called the Onboarding checklist. At this time there is no such feature in Intercom but here is some workaround: You can send one post message to your users and Include a Product tour launch button or URL.Here is some example:Lots of Intercom users including me already requested the following feature, you can request this in @Product Wishlist​group.I hope my reply was helpful to you, let me know If you have any further questions on this topic.

Roy · Answer

Here's the ongoing conversation on the following topic - Onboarding checklist integration?

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