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Question

Displaying news in intercom chat

  • December 13, 2022
  • 1 reply
  • 237 views

I'm having trouble displaying the news app in the chats home section. I have everything in my settings is there something additional that needs to be done?

1 reply

Racheal
Intercom Team
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  • Customer Support Engineer
  • December 15, 2022

Hey @user2122​ Racheal from the support engineer team here👋 

 

First you'll want to make sure your News Center is turned on here:

Screenshot 2022-12-14 at 9.10.59 PMYou'll also want to double check that your News items are published and added to a News feed. You can read more about getting this set up here:

https://www.intercom.com/help/en/articles/6362267-getting-started-with-news/p>