Hello.About 6 months ago I tested that when I created a message that used “Company name” variable and user was member of multiple companies, the message was sent to the user once per each company (eg. three times at once, each with different company name).This is behavior is documented here: https://www.intercom.com/help/en/articles/248-personalizing-messages-using-variables#company-nameNote: If a user is a member of multiple companies, messages using company name will be sent to them once for each company. Also, if I use a filter rule based on some company attribute (eg. Plan) and I use the “Check if user matches” feature in the message dropdown menu, I can see info message:“In cases where a user is a member of multiple companies, we will evaluate each company individually to see if they match the rules.”in the “Current matching status” section. It does not tell whether the message will be sent for each message but it shows whether the rules match for each company separately.However, it seems that now, 6 months later, when I create a message with “Company name” variable, it is sent only once with just one (random?) of the company names and not once for each company that the user is member of.Is it possible that the behavior changed? I can see in the “Frequency and scheduling” section of message settings that there is NEW besides the setting “Send more than once”. What exactly is new there?Can you clarify what is the correct behavior?Thank you.

Hey @Miroslav ŠustekRacheal from the support engineer team here👋It is correct that we will send a message for each matching company, this is still the case. Is this message in a Series? If so, is there a chance your team has enabled company prioritization since you last chatted with us?You can read more on this here! The new badge you are seeing is referencing users entering a Series more than once, which you can read more on here.

Hi@Racheal .I am not using series. I am using normal message (chat).You say:It is correct that we will send a message for each matching company, this is still the case.Have you tried it recently?Here steps that I use to reproduce the issue:I have user that is assigned to multiple companies (8 to be exact)I create new message of type “Chat”The text of the message contains “Company name” variableRules are kept on their default setting:Frequency is also kept on its default settings:I set the message as Live and load the web page with Intercom (being logged as the aforementioned user).What happens is that the Messanger shows only one new message for one random company from all the assigned companies (instead of one message for each company).The same issue happens when I use event as a trigger and even when I use “Send every time the person matches the rules” in “Frequency and scheduling” settings.Could you try these steps and confirm that in your case it sends 8 (or how many companies your user has) messages and not just one?Can this be caused because I am working a testing Intercom workspace instead of the production one?Thank you for your help.

Does Intercom still send one message per each company when user is member of multiple companies?

Does Intercom still send one message per each company when user is member of multiple companies? | Community

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded