Dynamically changing sender's email address on an automated message ?

Question

An automated message was set up to send to the users after they onboard the programs. But the message is coming from an employee account who created those automated message templates. What I want to do is to dynamically changing the sender’s email address of the employees who is assigned to look after the particular user.  Is there a way to adjust the setting in intercom so these automated messages look like they are coming from that designated employee who is actually assigned to the user's account?

Racheal · Accepted Answer

Hey @dimple.palRacheal from the support engineer team here👋Sure! In your email settings you can set the sender to show as the user’s owner- which will dynamically update:You can also do this with Chats, Posts, Banners, Product Tours, Surveys, and Checklists.

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