Hi, When uploading a csv file with the clients I want to reach it only sends one email to the first member of a joint account? Is there a way of sending it to both members? I am specifying both user IDs and emails addresses in the csv file

Question

Eric Fitz · Accepted Answer

Intercom uses user_ID as a unique identifier, so you won't be able to upload two user profiles with the same user_ID - they'll be merged into one user profile with one email address. You'll need to use a different identifier to show that both of these user profiles are joint accounts.

Eric Fitz · Answer

Hey @tom a11​, I'm not quite sure what you mean by a "joint account", could you give me an example of this?

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