How can a user go back to the previous step on a product tour?

Question

There doesn't seem to be a "back" button on the product tour pointers. Is there a workaround for this?

Titho · Accepted Answer

We also have this problem, if you go off the 'rails' you end up being a bit lost. If the tour is pushed via a message you can click it and replay it (we have a small note on tours via messages that they can always reopen the tour via the message), if it is a full takeover tour - in our experience once you are off the tour bus, you are off the bus and cannot get back on.

Sushana · Answer

Hi @user212​, This might not be an ideal solution but we've found an interesting way of letting users 'experience' a whole Product Tour again. Besides using a Post message that can help re-open the tour, we've put the tour link (Use your tour anywhere) into a button within an article in our Help Center and it works well!

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded