If you have more than 7 (like 12 or even 15) posts you want your customers to receive, then how do you do it and not get blocked by the "max 7 branches" rule? I know I can branch out at a step befrore but that still would not ensure a customer would receive the messages in the branches that "the other" prior step leads to. Like Welcome A leads to Posts 1-5 and Welcome be leads to Posts 6-10. However whenever a customer/lead matches any of the rules related to any of the posts I'd want them to receive that Post.Hope I'm making sense 😎

Hi @henrik a You are talking about how many connections rule box (or any other element in Series can have incoming or outgoing)?If so, I solve this by adding Wait boxes that have 0 seconds (or it might be 1 second) wait time and then branch each of them to messages that follow up. So in your case for 12 posts you will need 2 Wait boxes (each will connect to 6 posts) but for 15 you will need 3 wait boxes (and connect 7+7+1 or how ever you want it).

@user382Yes how many connections any given element can have in Series. If I want to get a customer that has gone through e.g. Entry Rule - Welcome Post 3 - Intro Post 3 - Wait Box 3 - but now I also need to be able to send this customer Intro Post 1 and Intro Post 2. Is that possible?

How can I add more than seven branches to a Series block?

How can I add more than seven branches to a Series block? | Community

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded