I'd like to be able to be notified or notify a team member when certain actions occur. In the same way that you can email a customer at specific points, I want to be able to notify an account manager when one of their customers hasnt used the platform?

Hello @user1046, That's actually possible with Series + Zapier Integration.1. Creating Series:2. Creating Zap Intercom -Tag Added to User <> eMailBTW - In such cases companies are using customer success software's, Check Sherlock - They have pretty good integration with Intercom.Let me know if you have any question about this topic, I will be happy to help.

How can my teammates be notified of certain customer actions?

How can my teammates be notified of certain customer actions? | Community

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