How do I create custom fields?

Question

I want to import from an excel file, and pull specific fields from the file into the body of an email. Much like a Word document email merge, but using Intercom.

Daniel M15 · Accepted Answer

Hey @user1352​! Daniel from Customer Support Engineering here &#128295;It sounds like you want to create a custom data attribute! You can create a custom data attribute through a number of ways, including right through the UI, and the Messenger code snippet. You can read more about how to create a custom attribute this great Help Center article. Once you've done this, the field will now be populated for your users, so you can import users from a CSV file and map whatever value you like to the new custom attribute. This attribute can now be used dynamically in Outbound messages, including emails!I hope this helps &#128522;

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