How do I open a messenger window from a link in a product tour?

Question

I want to open an intercom messenger in the product without use clicking on the messenger icon.  For example, I want to add a link in a product tour that says "Contact us", which opens a messenger window when user clicks it.

Eden · Accepted Answer

@Chuck Taylor👋Eden from the support engineer team here.There isn’t a way to add a link to a Product Tour button that will trigger the Messenger to open on the page, however it is possible to set up the Messenger to launch from a specific button, link or element in your app, site or mobile app using a custom launcher. As a workaround you could add a button on the page for users to click on after completing the tour. I’ve included those instructions below:1. Pass the ID of the element you're using as a custom launcher to open the Messenger (e.g., "#my_custom_link" ). Or you can specify multiple links by passing a class instead (e.g., ".my_custom_class_name")2. Add the ID or class to the HTML element that you want the Messenger to open when clicked. For example, if you want the Messenger to open if someone clicks a link to your support email address:SupportNote: Including your support address as the link destination works well as a fallback, so if a visitor doesn't have JavaScript enabled in their browser, they can email your team.3. Add this line to your IntercomSettings snippet:custom_launcher_selector:'#my_custom_link'Like this:window.intercomSettings = { app_id: "YOUR_APP_ID", custom_launcher_selector:'#my_custom_link'};This information is mentioned within this Intercom article as well.

Chuck Taylor · Answer

I don’t undeterred your response can someone do a live call with me and share my screen?

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