A user has exited my campaign, is there any way to re-add them?
Answered
How do I re-add a user to a smart campaign?
Best answer by Eric Fitz
Once a user has exited a campaign, there's no way to re-add them. You would need to duplicate the campaign to re-add them.
To stop users exiting your campaign, I would recommend including a "dummy message" in your campaign, so that they do not meet the "received all messages" exit rule.
A dummy message is a message that cannot be sent due to its audience rules - like Email is unknown, for example.
+5- Employee
- Answer
Once a user has exited a campaign, there's no way to re-add them. You would need to duplicate the campaign to re-add them.
To stop users exiting your campaign, I would recommend including a "dummy message" in your campaign, so that they do not meet the "received all messages" exit rule.
A dummy message is a message that cannot be sent due to its audience rules - like Email is unknown, for example.
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