How do we ensure messages in Series only send between certain hours?

Question

Hi there, Our main Series journey is triggered by the certain amount of days a user is away from a certain date. It's a mixture of emails/chat sending when x amount of days away is hit, as well as this also triggering tags being added which (using Zapier) then triggers an SMS using Twilio. We've had instances of users receiving messages at 12/1am at night. How do I set a rule to make sure a user only receives a message from us between certain hours? I can see you can schedule individual messages,  but I can't see how to do this for a Series as a whole.

Roy · Accepted Answer

Hello @jessica w11​, It's only possible to schedule individual messages. You can request a feature that will allow you to schedule Series at @Product Wishlist​Group.

Jessica W11 · Answer

Thank you for your prompt response as always @roy s11​! I've just added the schedule for individual messages now so not a problem. If it's of interest I actually got around the tagging solution using the wait tool as follows:1) User hits X number of days to go2) Wait 12 hours3) Tag applied4) SMS sentWhich is now stopping our 12/1am SMS issue!

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