How I exclude specific users from a message audience based on a custom attribute?

Question

We have our customer and partner community separately. I want to send out a post to all my users about the community but I want exclude the members who are part of these communities how do I do it? So, I filtered the company name is <Customer community name> and created a tag. But it does not seem to work. Please help.

Roy · Accepted Answer

Hello @nandini​&#128075;, First you should somehow tell Intercom about people who is already is a part of community. I'm suggesting to export community member list and tag them in Intercom via CSV Import tool.Then make some automation to tag new members automatically via API or via Series rule.You can also create some custom attribute: Community member - Yes/No and update this settings via JS API.For already existing members, best way is to tag them VIA CSV import tool.

Roy · Answer

More information about CSV Import can be found here.Let me know if you have any question about this topic, always happy to help.

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