I assumed we could use the 'Last Contacted tag for this. Intercom defines Last contacted at as "The time they were last contacted by you, with an auto/manual message, or with a reply in a conversation" But I see that this does not include if they received an automated tour. Even if the user has received a tour 2 days ago, setting the rule 'Last Contacted > 3 days ago' fails to exclude them.

I wonder if there is a way to use tags to resolve this? Tag the users that complete/viewed the tour and then use the tag "is not" rule. Definitely a good product suggestion though. More "last viewed" or "last completed" for series/tours/banners is certainly going to be needed.

We're using tours and I believe that if your tour includes a post, then you'd still be covered by the rule as long as the contact viewed the post.

How to ensure that users do not receive messages from Intercom frequently?

How to ensure that users do not receive messages from Intercom frequently? | Community

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