How to see News feed?

Question

I’ve created a newsfeed, created a news item in that newsfeed and set it live. I made sure I am part of the newsfeed as a user. But when I go to my site, I don’t see the newsfeed anywhere.Would love a video tutorial!

Jennifer K · Accepted Answer

Hi @Anita HJennifer here from IntercomOn theNewssection, you will first need to set the appropriate news items live.Then, on theNewsfeedsetting, you will need to switch on the News feature as shown below for it to appear on the Messenger homepage:Here's a link you our help article which runs through theNewsfeedsetup in detail:https://www.intercom.com/help/en/articles/6362267-getting-started-with-news?location=conversationHope this helps😀

bernice · Answer

Hey @David Pardo,Bernice here from the Support Engineering team at Intercom🔧Once you turn on the News space in the Messenger, this will then appear for visitors/leads/users (depending on your audience settings).You can find the settings for your dedicated News Center site here, which you do not need to have turned on in order to have the feature in your Messenger, as my teammate Jennifer described above.Hope this helps!

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