Hi, We would like to send a message with a survey (similar to NPS) regularly every 3 months. The message and the survey will be always the same, so we can compare results and watch the trends. For every new round, we would like to check the rules and include new users. I was not able to find the way to do this. Is there any option? Thank you.

@libor, I think these tools support such option nope? You can also build it via Series. Every 3 month is not possible, but you can make hole year in this way:I know it's not the best way, but Intercom not supporting the infinity loop.Every customer can be matched to the rules only once. Other options here: - Use API or Zapier to send messages;- Use third party solutions (Maybe one of these apps supports recurringsending);You can also submit this feedback to @Product WishlistGroup.

Hello @libor, You can use Intercom to send an already made NPS survey via in-app chat. For this, you need integrations with one of these apps Typeform, Survicate, AskNicely, Wootric, Coda and etc...You can also use a Custom bot to send an NPS survey (If this is what you are looking for, I can explain step by step).To trigger NPS every 3 months, you can build a Series for that.Happy New Year 🎅

How to send regular survey?

How to send regular survey? | Community

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded